A short guide on how you can structure your Customer Success team to work in tangent with your Sales Team to ensure a consistent Customer Journey from lead generation to retention.

Customer education is more than just hosting webinars and creating educational content for your users. In this article I propose a customer journey that centres around customer education.

Conducting an engaging beta test is always a challenge. But it is one that I was able to overcome! In this article I outline 5 crucial steps that will guarantee that your beta test will be a success.

Many SaaS IT companies are today embracing the PLG model but how can you structure your CST to operate under such a model? In this article I will show an example model of how you can structure your small CST for PLG

Discourse is king in the community forum software space. But is there any competition or alternatives for PLG companies.

A quick guide on how you can utilise a work management platform to build a automated database to store and manage user submitted feedback