Scaling Up A Customer Success Team
A short guide on how you can structure your Customer Success team to work in tangent with your Sales Team to ensure a consistent Customer Journey from lead generation to retention.
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Expert in IT SaaS Account Management/Customer Success. 4 years’ experience in the industry, servicing enterprise and SME clients. Excels in a Start-Up environment growing 2 start-up businesses.
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Customer Success
Why a Customer Education Strategy is Important
Customer education is more than just hosting webinars and creating educational content for your users. In this article I propose a customer journey that centres around customer education.
Read more...Structuring a Modern PLG Customer Success Team
Many SaaS IT companies are today embracing the PLG model but how can you structure your CST to operate under such a model? In this article I will show an example model of how you can structure your small CST for PLG
Read more...Why Does Discourse Have So Little Competition?
Discourse is king in the community forum software space. But is there any competition or alternatives for PLG companies.
Read more...Expert in IT SaaS Account Management/Customer Success. 4 years’ experience in the industry, servicing enterprise and SME clients. Excels in a Start-Up environment growing 2 start-up businesses.
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