A short guide on how you can structure your Customer Success team to work in tangent with your Sales Team to ensure a consistent Customer Journey from lead generation to retention.

Customer education is more than just hosting webinars and creating educational content for your users. In this article I propose a customer journey that centres around customer education.

Many SaaS IT companies are today embracing the PLG model but how can you structure your CST to operate under such a model? In this article I will show an example model of how you can structure your small CST for PLG

Conducting an engaging beta test is always a challenge. But it is one that I was able to overcome! In this article I outline 5 crucial steps that will guarantee that your beta test will be a success.

Discourse is king in the community forum software space. But is there any competition or alternatives for PLG companies.